Read through African Pearl Safaris Booking Terms and Policies in order to adequately plan for memorable Uganda Safaris and Wildlife Tours.
BOOKINGS:
A booking is considered CONFIRMED once an agreed upon initial deposit has been made. Bookings should be made 30 days before the date of departure for proper planning.
PAYMENTS:
Full payment MUST be made before the date of departure for the tour. If the full payment is not made in due time African Pearl Safaris reserves the right to treat the booking as cancelled.
REFUND POLICY:
- A full refund, excluding Administration Fees will be made if a tour is cancelled at least 91 days or more prior to the date of departure.
- 75% of the amount deposited will be refunded if a tour is cancelled between 90-45 days before the date of departure.
- No refund will be made if a tour is cancelled in less than 45 days to the date of departure.
- No refund will be made once the safari has commenced, or will any refund be available in respect of any tours, accommodation, hires, services or inclusions not utilized.
- 15% of the total amount will be refunded if a Last Minute Booking (bookings made 30 days or less to the departure date) is cancelled.
GORILLA PERMITS:
Only when payment has been received can permits for gorilla tracking in the relevant National Park be purchased. Getting a gorilla permit is not a guarantee of seeing a gorilla. Local conditions sometimes mean that access to the gorillas is made impossible at short notice. We are unable to accept liability for any circumstance that might lead to gorilla viewing being cancelled. This could be due to a number of reasons, including but not limited to; closure of the national park or borders, absence of the gorillas, security changes.
PLEASE NOTE that the chances of seeing the gorillas stand at 98%.
CANCELLATION OF GORILLA PERMITS:
Gorilla Permits are sold by Uganda Wildlife Authority (UWA). In the event that one cancels, the refund policy is:
- More than 90 days before the tracking date, UWA will retain 25% of the gorilla permit price.
- 46 to 90 days before the tracking date, UWA will retain 50% of the gorilla permit price.
- 9 to 45 days before the tracking date, UWA will retain 75% of the gorilla permit price.
- 0 to 8 days before the tracking date, UWA will retain 100% of the gorilla permit price.
CANCELLATIONS BY US:
We always endeavor to avoid cancellations of confirmed bookings, but we reserve the right to do so. We shall not cancel your confirmed holiday less than 60 days before departure unless we are forced to do so as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. If we cancel your holiday (except where you have failed to make payment or as a result of force majeure) we shall offer you the choice of purchasing an alternative holiday from us of a similar standard to that originally booked if available.
If the chosen alternative is less expensive than your original holiday we shall refund the difference but if it is more expensive, we shall ask you to pay the difference. Alternatively you are entitled to a full refund of all monies you have paid to us with the exception of that used to pay for gorilla permits which can only be refunded if the refund has been made available to us by Uganda Wildlife Authority. Except where we cancel for reasons other than those mentioned in this clause, we shall have no further liability to you. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation.
We reserve the right, without prior notice, to terminate the holiday of any person in your party if, in our opinion or in the opinion of any other person in authority, the persons concerned behave in such a way to cause or be likely to cause danger, annoyance or distress to any third party or damage to property. In this situation, the person(s) concerned will be required to leave the accommodation or other service immediately. We shall have no further responsibility towards such person(s). No refunds will be made and we shall not pay any expenses or costs incurred as a result of the termination.
CANCELLATIONS BY YOU:
Should you decide to cancel your tour, you MUST advise us in writing. A cancellation is not effective until we receive a copy of your written notice. To cover our estimated loss caused by the cancellation and as we may be unable to resell your holiday, cancellation fees, excluding insurance, will be levied per person as per our REFUND POLICY.
COMPLAINTS:
Complaints must be reported immediately to our representative and to the supplier of the service(s) in question, who will do their best to resolve any problem. If you remain dissatisfied, please call our Safari Manager in Kampala as soon as possible, to enable us to investigate and resolve them to your satisfaction. Regrettably, liability for any complaints not notified will not be accepted.
CHANGES:
We reserve the right to make changes to itinerary details and holiday arrangements both before and after your booking is made. Most changes will be minor. If we have to make significant changes to an arrangement, you will be notified at the earliest possible opportunity. In such changes you will have the choice of either accepting the change or booking alternative arrangements.
INSURANCE:
You must take comprehensive cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before the commencement of your tour. This should be arranged at the time of payment of the deposit, and will in certain circumstances, cover you against loss of deposit or cancellation fee from the date of confirmation of your booking, as shown in the insurance policy. You also agree to indemnify us against all third party claims, actions, damages or remedies that may be brought against us in respect of your participation in the tour.
You can advise us to issue you with travel insurance for that day(s) you will be on the safari with us. We have been doing this with our strong partners AMREF Medical Insurance team, which has been in operation since 1956, they have stood firm to provide medical assistance and evacuation to remote regions of East Africa.
NOTE: The above African Pearl Safaris Booking Terms and Policies apply upon your confirmation of your tour with us.